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Conducted in 2026, it surveyed 70 professionals actively engaged in VIP management, including VIP account managers, heads of VIP and consultants, with 64% employed directly by gambling operators. 

The report sought to understand how VIP portfolios are managed daily, how the tools are utilised and other key operational challenges.

Although three-quarters of respondents rated their VIP data as good or very good, 71% reported data spread across multiple systems. Half admitted sometimes making decisions with incomplete or outdated information. 

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“We finally got to a point where we said, you know what, let’s drop all our other efforts right now and get these over the finish line and get them up for comment so that we can make sure that we’re current with things,” Jeremy Eberwein, chief of the board’s Technology Division, told iGB.

The bulk of the work revolved around compiling and codifying the technical information in one place, Eberwein said. There were some existing Technical Standards, but other requirements lived in the state’s Minimum Internal Control Standards, which are a broad mix of technical and procedural requirements.

The goal is to make it easier for licencees to find technical information in one definitive source rather searching across multiple libraries. Most of the explanatory notes in the revisions refer to adaptations from MICS and other sources. This process has been years in the making, Eberwein said, with work stopping and starting at various points.

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The laughter was not polite or ironic. It was the roar of an audience genuinely doubling over.

Humor is inherently subjective, but the only plausible reason to dismiss Carrot Top after seeing his show live isn’t a distaste for kitsch—it’s being easily offended.

Carrot Top deserves credit not only for his sharp punchlines, but for never growing bitter about becoming a punchline himself. He has always leaned into the jokes made at his expense. That self-awareness is precisely why his cameo in the end-credits photo collage of The Hangover landed so brilliantly.